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Accessibility statement

Date created: 21 September 2020 | Last updated: 21 September

Accessibility statement for the Serious Fraud Office website.

This accessibility statement covers the Serious Fraud Office website (, including the welsh version (

The SFO also hosts a number of secure questionnaires through a third party provider (Egress) and which are also covered in this statement. The main example of a secure questionnaire hosted by Egress is our “reporting fraud, bribery or corruption” form (

We want as many people as possible to be able to use these websites. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the contrast, font size, line height or spacing of text (other than using the browsers zoom function.)
  • some PDF documents are not fully accessible to screen reader software. However we are working to convert these PDFs to webpages as soon as we can, see non-accessible content section.

Feedback and contact information

Please contact us if you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:


Phone: +44 (0)20 7239 7272 (switchboard) and ask to be directed to the Communications team.

We’ll consider your request and get back to you in 20 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:


Phone: +44 (0)20 7239 7272 (switchboard) and ask to be directed to the Communications team.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We can accommodate the provision of a text relay service for people who are D/deaf, hearing impaired or have a speech impediment where required and we will arrange the details of these arrangements through our public enquiries team.

Please contact us before your visit to arrange for a British Sign Language (BSL) interpreter.


Phone: +44 (0)20 7239 7272 (switchboard) and ask to be directed to the Communications team.

Technical information about this website’s accessibility

The Serious Fraud Office is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the following non-accessible content formats stated below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

  1. You cannot modify the contrast, font size, line height or spacing of text (other than using the browsers zoom function.) We are looking at improving this aspect of our website in the near future.
  2. Some PDFs held in the publications and news sections are not able to be read by a screen reader. Where possible these PDFs are due to be converted to text based webpages by January 2021.

If you have difficulty in reading any content hosted on the SFO website, please contact us using the details below and we will provide you with a text based alternative.


Phone: +44 (0)20 7239 7272 (switchboard) and ask to be directed to the Communications team.

Non-compliance with the accessibility regulations

We use text alternatives for all images we produce and host on the SFO website, as well as using PDF’s (able to be read by a screen reader) where possible. However we believe that it is easier and more accessible to provide text based web pages where possible and will be providing this format with all future publications where it is possible to do so.

We plan to convert the majority of our PDF’s to text based web pages by the January 2021.

The SFO hosts legal documents which were created by HM Courts and Tribunals Service, a Judge, or other legal procedure. Although most of the PDF’s are able to be read by a screen reader, we are currently exploring how we can accurately convert these to text based webpages and whether it is right to do so. Circumstances will always change and the SFO will be actively looking to resolve all accessibility issues.

What we’re doing to improve accessibility

Our accessibility roadmap (below) shows how and when we plan to improve accessibility on this website.

17 June 2020 – Initial accessibility test report

August – Website CSS changes

18 September 2020 – First batch of PDFs converted to text based webpages.

18 September 2020 – Check on the accessibility works through a secondary accessibility test report.

22 September 2020 – Accessibility statement published.

Ongoing works

October 2020 – Second batch of PDFs converted to text based webpages.

November to December 2020 – Final batch of PDFs converted to text based webpages.

December 2020 – Completion of website functionality changes to provide full support on contrast, text size and printing.

January 2021 – Update on accessibility progress through the accessibility statement.

Preparation of this accessibility statement

This statement was prepared on 31 August 2020. It was last reviewed on 21 September 2020.

This website was first tested in 17 June 2020, tested repeatedly through until the last test, which was conducted on 18 September 2020. The tests were carried out and documented below by the SFO’s website manager.


Due to the relative size of the SFO website and the consistency in the formats currently available, the majority of content was tested against the standards, which built up a detailed understanding of immediate changes that could be made in regards to the website styling, as well as longer term projects that would focus on the prevention of any non-accessible content being hosted on the SFO website.  The documentation was logged using the Web Content Accessibility Guidelines version 2.1 AA standard as a checklist and the content flagged in a spreadsheet against the relevant point. Each issue has subsequently been followed up on and fixed or marked for works to be completed as referenced in the audit report below.

Identification and planning

The test first worked through the websites various post types which only contained text based webpages. A detailed log of style changes and some functionality adjustments were immediately made to the website across all instances of failure in August.

Images and other similar content were next identified and immediately provided with text alternatives for the graphics or images, or flagged to be provided with a text based alternative in August 2020. The final images, such as the SFO organogram, received a reasonable text based alternative in September 2020.

Documents; PDFs and other formats such as word and excel, were checked in August. This area of the website required some sampling to be used on the documents, however the consistency in the formats meant that the tester could flag all similar content as an issue without the need to check through each document. Once each type of document was sampled, documents were bulk flagged for closer inspection. Of these documents, 340 were found to be screen readable and meeting the accessibility standards. There were publications in the Operational Handbook section which were not screen readable, yet were already in the process of being converted to text based web pages. This issue was partially resolved in September 2020, however further work on stage one to three of the roadmap is ongoing as set out above.